Avaya/WestNet Instructor-Led Courses

Training Cancellation Policy:

ILT/vILT open-enrollment sessions:
Open-enrollment sessions are offered in a number of locations throughout the US and Canada. All ILT / vILT sessions must reach a minimum enrollment or the sessions will be postponed to a later date. Registered participants will be notified and will be able to transfer their registration to another session.

Individual Registration:
Prior to the training start date: Contact WestNet Learning at 888-452-6902 (U.S. toll-free), or 303-424-9168.
Training fees are non-refundable, you may be able to:

  • Transfer seat to another individual, or
  • Place the training on hold for another date (contact WestNet Learning for approval). Will expire in 12 months.

    Suitcase instructor led training (to change dates of training session):

  • Contact WestNet Learning Program Manager as soon as possible.
  • A $500.00 change fee may apply.
  • Instructor availability will need to be confirmed for the rescheduled dates.

    Suitcase instructor led training (cancellation for entire course):

  • Contact WestNet Learning Program Manager as soon as possible.
  • Scheduling fee is non-refundable for a course cancellation.
  • Requests to cancel up to 14 days prior to course start date will lead to forfeiture of all training fees.